There are signs before your IT department faces a disaster or worse, jeopardize your business by affecting tech operations in different departments. Those are signs of an overwhelmed IT so let’s take a look at common signs and symptoms:
1) Lack of resources
Whenever your IT staff are always talking about lack of resources be aware that lack of resourcefulness is the main case. IT supposed to create and generate virtual resources, right? We do not use shovel with help of our muscles to search within a haystack of zeros and ones, IT does not touch 0s and 1s anymore. IT creates or simple buys solutions so what is this lack of resources concept? IT does talk about lack of resources because they are overwhelmed with time and resource management, that’s a sign of being unfamiliar with tools and technique so they got frustrated and that’s not good for your business operations.
2) Tool oriented
Tools are good but tools obsession and jumping from one tool to another is a sign of overwhelmed IT. Of course IT uses tools with almost every piece of tech operation and regardless of how they are ignoring native accessible tools and always asking for more and more commercial tools, the fact that they jump from one solution to another without fully understand it, or even shopping with no clue at the first place, is totally a sign of unorganized IT which finally ends up with overwhelming and frustration.
No deadline is met, no surprise? You are not alone but imaging the most logical, supposedly organized people in a company become the most unreliable people in terms of meeting deadlines and project management. Regardless of the reason which is IT typical helplessness to time management, not being able to meet multiple, sometime any of deadlines is a sign of overwhelming by subjects which are either unknown to IT, or just out of the scope of their expertise. So what is happening is that they push and push and push to the moment that you are overwhelmed and give up.
4) Fading real IT mission
This has been a global issue within almost all non-tech companies’ IT department. IT main mission is supposed to be supportive to business and for that reason IT needs to understand business needs and flow, but they ignore this and main mission simply fades away from list to-dos.
You could eliminate all these overwhelming factors from IT operations with very simple techniques which I am going to explain later in a different article.